zentrada Service Awards
honors their best suppliers in the consumer good trade
The European buyer network zentrada launches a quality
offensive and honors the best wholesale suppliers from the zentrada.network
with Service Awards of the year 2013. The awards were committed on March 26 at
the international special good exhibition in Cologne.
The lucky winners: Andrea Schulte und Jürgen Bock (m.) from
Kesef jewellery with Hubert Wanner, head of supplier relations at zentrada.
Right picture: Winner in the category Customer Satisfaction: the Company Tiny Tony
(here Mrs Tan-Schöpp) with Hubert Wanner.
“The independent wholesale and retail trade can
only survive in the long term with a service orientated partnership.” Explains
zentrada manager Ingo Schloo at the awarding.
A very important part of the service
partnership is the easy and safe online processing of wholesale trades, but it
requires similarly from buyer and supplier a developmental process to benefit
most from the chances and advantages. Already today, the zentrada.network
connects many independent retailers through an efficient online trade
marketplace for the European wholesale and supports their suppliers in the
optimizing of their assortments and service quality.
Furthermore zentrada is going to make another
big step in the quality improvement with the future annual awards and honors
the best suppliers in different important disciplines.
The zentrada supplier were evaluated concerning the following five
The basis for an objective
appraisal ist he internal order processing system TradeSafe wit more than
100.000 transacted customer requests, orders and deliveries in 2013.
The best supplier in the
different categories with more than 50 transacted orders was picked from this
For example, for the
customer satisfaction category more than 20.000 delivery evaluations and resale
rates of the suppliers were checked.
As a buyer network zentrada certainly values safety and quality
for all trading partners and adjusted its systems and services for best
possible customer satisfaction.
The smaller suppliers with tiny assortments and
European orientation showed the service benchmarks in 2013. The winner in the
category “Reaction Time” is the fashion supplier Best4You Ltd from Hungary.
In the Categories “Delivery time” and “Problem
Percentage” Kesef Jewelry GmbH wins the first place. Extraordinary low are the
“Delivery Costs” of the firm DANLOBinfo from Poland.
The winner in the category “Customer
Satisfaction” is the supplier Tiny Tony from Germany.
“The service requirements of the buyers are
extremely high in online trade and small suppliers with a focus on Internet and
Europe are obviously more capable of fulfilling them.” so Ingo Schloo.
In the five top-ten listings are 12 suppliers that are not from Germany, but from the rest of Europe. The zentrada.network connects through different wholesale marketplaces 300.000 independent retailers and commercial Buyers with importers, producers and wholesalers throughout Europe.
About the zentrada.network
“Independent retailers are really close to the customers, but often far away from the best suppliers.” The 2002 founded and today by far leading online based trading network for consumer goods wants to solve this problem for its members in Germany and Europe.
Today, more than 310.000 commercial buyer have access online to wholesale offers from more than 1.000 importers, producers and wholesalers. They offer assortment products, trend and brand articles as well es special items from all product groups of the consumer good market
On the closed zentrada wholesale marketplaces in eight different countries are more than 400.000 offers from all over Europe listed and can be ordered directly online.
Furthermore, the integrated TradeSafe order and payment processing makes it possible to operate easily shopping carts and orders from many different suppliers and also to order even internationally without any risk for the trading partners with our 100% Buyer Protection.
The Basic Membership for commercial wholesale purchase is free.
The Professional Membership provides some special features, for example a 14-days member magazine, special price comparison functions and many other features, that make the successful wholesale purchase easier for you.